Williamsons Charter

Williamsons is committed to improving the quality of service provided by its staff, and to maximise the benefit to those receiving the services. Most in more efficient way within available resources. One element of this commitment is Williamson’s decision to introduce Service Charter.

A Service Charter is a simple and short plain language document which sets out the quality of service customers can expect to receive from that Williamsons. Service Charters also outline any avenues for taking up complaints, the means of commenting on the Charter and the way the Charter is kept up to date.
By developing and publishing a Service Charter, Williamsons will focus on identifying the needs of its customers, the level of service it is committed to provide and what it will do if it does not meet that goal. By monitoring compliance with a Charter and regularly reviewing its requirements, Williamsons will keep the Charter current and challenging, so as to ensure that the quality of service provided is of the highest standard possible.

A good Charter can provide a substitute for competition, where no competition exists, and can promote competition where like services are provided by other

Service Charters are a substantial element in Williamson’s aim to create a more open and responsive culture in the Cleaning and Maintenance Service Industry. The term 'customer' refers to people whom Williams is seeking to serve, whether by direct provision of services.

Depending on the nature of the relationship between the service provider and the Client, a member of the public could be a customer, a stakeholder or have a more removed third party status. For example, in some circumstances a taxpayer could be considered to be a customer, that is, when dealing with the Australian Taxation Office; or, in other circumstances, a taxpayer could be a stakeholder as a member of the tax-paying public where affected by the service provided. The recognition that the taxpayer can be a customer will remind agencies that Charters are not intended to compromise core activities, but to enhance the delivery of those activities.